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La misurazione della soddisfazione del cliente (The measurement of customer satisfaction).

D'Andreta Mario

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Publication date:
July 1, 2021
DOI:
10.5281/zenodo.5055473

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10.5281/zenodo.5055473

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Keyword(s):
Customer satisfaction, measurement, quality, marketing, customer orientation, expected quality, perceived quality, product, service, ServQual, Gap model, Kano model, MEASURE model.
License (for files):
Creative Commons Attribution 4.0 International

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Version 1 10.5281/zenodo.5055473 Jul 1, 2021
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