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La misurazione della soddisfazione del cliente (The measurement of customer satisfaction).

D'Andreta Mario

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@misc{d_andreta_mario_2021_5055473,
  author       = {D'Andreta Mario},
  title        = {{La misurazione della soddisfazione del cliente 
                   (The measurement of customer satisfaction).}},
  month        = jul,
  year         = 2021,
  publisher    = {Zenodo},
  doi          = {10.5281/zenodo.5055473},
  url          = {https://doi.org/10.5281/zenodo.5055473}
}
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Publication date:
July 1, 2021
DOI:
10.5281/zenodo.5055473

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Keyword(s):
Customer satisfaction, measurement, quality, marketing, customer orientation, expected quality, perceived quality, product, service, ServQual, Gap model, Kano model, MEASURE model.
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Creative Commons Attribution 4.0 International

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Version 1 10.5281/zenodo.5055473 Jul 1, 2021
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